When dealing with Millennials at funeral homes in Sterling Heights, MI, funeral directors will undoubtedly have to be prepared to make adjustments for and adapt to them. Millennials (born between 1983 and 2000) are a generation that perplexes every other generation before and after them.
Produced by overprotective parents and an educational/social system that lavished praise on them for just existing and made sure that the road was smooth, with no failures and no bumps, every step of the way, Millennials can be challenging to deal with in just about every area of life.
Funeral homes are now dealing with that challenge. To meet that challenge, funeral home directors need to know what makes Millennials tick.
Millennials have grown up in a world surrounded by technology. Before they were teething, they were playing computer and video games. Technology is at the core of how they defined themselves.
Because of technology being a part of their lives from the beginning, Millennials are going to demand that funeral homes have the technology to handle modern funerals. This means having the ability to livestream funerals, the ability to handle social media, advanced image manipulation, and to make it all smartphone or tablet-friendly.
Funeral homes need to be prepared for Millennials to tell them how to use technology and how Millennials can do it faster, better, and more efficiently. Millennials see most things – and traditions – as being outdated and old school, and they will not be afraid to tell you that.
It may come across as offensive, but funeral homes need to wade through what is actually offensive (Millennials, in general, tend to treat anyone older than they are with disdain, and as ignorant relics who couldn’t possibly know anything) to listen for what is relevant.
There are many ways that technology can benefit funeral homes and enable them to provide even more services to bereaved families who are planning the funerals of their loved ones. Incorporating these can mean that families can share their loved ones’ services with people throughout the world and they can create a virtual experience to remember.
Some Millennials are more environmentally conscience and they will want final disposition options that embrace that. They are more likely to opt for green burials and non-fossil fuel cremations.
While traditional burials usually include embalming, caskets, and casket vaults, green burials are designed to let the body decompose naturally, reducing the environment impact on the Earth. Millennials who favor green burials may want biodegradable burial containers and burial in “green” cemeteries.
Instead of traditional cremations, which uses heat to cremate the body, Millennials may choose an alternate form of cremation like alkaline hydrolysis (also known as water cremation). Although alkaline hydrolysis is a process that has been patented since 1888, it has not emerged as a preferred choice for final disposition until the last decade or so.
With alkaline hydrolysis, the deceased’s body is decomposed using a mixture of water (95%) and sodium hydroxide or potassium hydroxide (5%). While the time to break down the body takes longer, the carbon footprint of the process is about 1/10 of that of regular cremation, which makes it attractive to some Millennials.
Millennials will also want more personalization with their funerals. This generation is used to be able to customize everything because their lives have been customized from the beginning. Funeral homes will need to be able to meet their customization demands – which may often change on a dime – to give them the funerals they desire.
For more information about Millennial expectations at funeral homes in Sterling Heights, MI, our compassionate and experienced staff at Lee-Ellena Funeral Home can help.